30 DAY RETURNS
Items must be unworn, unwashed, and placed back into original bag with all labels and tags attached. Not placing items back into original bag will delay processing of your return. Black Orchid reserves the right to deny a refund if the merchandise does not meet the return policy requirements.
You may exchange your items following our standard return procedure. When you return your original items, on the return form let us know the new style(s) you would like in exchange. A credit card will only be required if there is a greater price difference, or if exchange shipping needs to be covered.
1. Visit blackorchiddenim.com, locate Return Portal in Customer Care at the top of the website
2. Input your Order # and Email Address
3. Select items you wish to return or exchange, quantity, and reason
4. Click submit request and you will receive a return label to print *(international customers see below)
5. Pack and seal your return items securely, include this form and return to any local Post Office (USPS)
Please allow 1 week for us to process your return package upon receipt. Your refund will be issued back to your original form of payment. A return label fee of $12 per return request will be deducted from your refund, unless Store Credit or an Exchange was requested. Shipping charges are not refundable.
*We are not able to provide return labels for International shipments. You are responsible for any return shipping charges and we will waive the $10 return label fee. Please allow 1 week for us to process your return package upon receipt. Your refund will be issued back to your original form of payment, unless Store Credit or Exchange was requested.