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GIFT CARDS CONTACT US RETURNS & EXCHANGES

CUSTOMER CARE

RETURNS AND EXCHANGES

 Return Portal

 RETURN POLICY

 Domestic Orders

We want you to be completely satisfied with your purchase. Unwashed and unworn merchandise may be returned within 14 days upon delivery of merchandise for either an exchange or refund. Your refund will be in the same form as the original purchase. We will gladly exchange like items and ship ground service to you at no additional charge (applicable in the contiguous US only). 

Merchandise must not be worn, altered, or washed and must have all tags attached and be returned in original packaging.

RETURN PROCESS

1.     Visit Blackorchiddenim.com, locate the returns/exchanges section under Customer Care.

2.     Click the Return Portal to begin your return process.

3.     Input your order # and zip code located on your invoice.

4.     Select items you wish to return, quantity, and reason. Please note you can specify product size on return form.

5.     Click submit request and you will receive a return label to print.

6.     Pack and seal your return items securely, make sure to include this return form.

7.     Take your package to any authorized FedEx location. Upon receipt of returned goods, Black Orchid reserves the right to deny refund if the merchandise does not meet the return policy requirements.

If, for any reason, the return portal does not let you through the return process feel free to contact us at customerservice@blackorchiddenim.com. We apologize for any inconvenience this may cause.

Please allow 1 week for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements. Shipping and handling charges are not refundable.

RETURN/EXCHANGE A GIFT

If you are returning a gift you received, purchased from this website, please contact Customer Service Department at +1(323)980-8555. We apologize for any inconvenience this may cause.

REFUNDS TO CREDIT CARD

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.